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We are proud of our products and stand behind our quality
workmanship. Questions and Price quotes will be promptly responded to via
phone, email, or fax.
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We will accept orders by phone, fax, e-mail, and standard mail. Orders
received by phone will be carefully repeated back at the time of phone-in.
An acknowledgement including item specifications, sizes, quantities, and
prices will be promptly faxed for your confirmation. for order to be processed,
the Confirmation of your order, as well as a copy of this 'Policies &
Warranties' page must be signed and dated, and faxed back to 1 (716) 832-9294,
or mailed to Custom Kitchen Cabinet & Refacing, 98 Monarch Drive, Amherst,
NY 14226. Two (2) signatures are required in total. From that point, all
orders are considered correct and firm.
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We assume no responsibility for incorrect information received by
phone, fax or mail. All items are custom made to customer's specifications;
therefore, cancellations of or changes to orders in process are subject to
a charge to be determined by the factory at the time of request.
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Once order is in production (usually within 48 hours of receipt),
any changes will be at customer's expense.
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Customer will be notified by fax, or email of the aprox. shipping
date.
(generally 7-10 work days for standard door styles, allow slight extra time
during busiest seasons...fall and spring). Allow an additional week for factory
staining and finishing, and an additional week for ground delivery. Total
normal lead time is aprox. 4 weeks.
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Payment is required before order can be placed in production, since
each order is custom made to your specifications. Payment can be made by
MASTER CHARGE, VISA, DISCOVER, AMERICAN EXPRESS, CERTIFIED CHECK, or MONEY
ORDER.
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All orders will be processed within 24 hours and are non-cancelable
and non-refundable after 72 hours, due to the custom nature of the product.
If order is cancelled within 72 hours, a 10% or $100.00 (whichever is less)
order processing fee will apply.
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The entire dollar amount of the order is non-cancelable and non-
refundable. If there is any outstanding balance due, it must be paid before
shipping. No allowances will be given with the exception of that clearly
stated in the Warranty.
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If there is noticable damage to the shipping cartons, you must notify
us AND the carrier within 48 hours.
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CUSTOMER is responsible for checking his or her delivered order
IMMEDIATELY for ANY shortages or discrepancies. ANY shortages or discrepancies
in the order MUST be reported to us IMMEDIATELY, so necessary corrections
can be made.
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ANY and ALL shortages or discrepancies MUST be reported IN FULL within
10 (ten) days of delivery date.
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ANY and ALL corrections required after the 10 (ten) day period after
delivery will be assessed a minimum $25.00 administrative fee, or the cost
of the correction required, whichever is greater.
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There will be a service charge of $25.00 on orders of 10 doors or
less.
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Customer must print out these policies and sign the agreement at the
bottom stating that he/she has read and understands the policies and warranties
setforth and agrees to abide by them. The signed policy page must be faxed
to (716) 832-9294 or mailed to 98 Monarch Drive, Amherst, NY 14226 before
doors will be cut to order.
We warrant all standard products for one year from
date of shipment against warpage to these tolerances:
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Raised panel doors less than 23" in width and 46" in height are warranted
against warpage of more than 1/8".
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Frames and plywood insert panel doors less than 23" in width and 46"
in height are warranted against warpage of more than 1/4".
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Doors more than 23" in width and/or 46" in height are not
warranted.
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Drawer fronts less than 8" in height and 24" in width are warranted
against warpage of more than 1/4".
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Drawer fronts more than 12" in height (across the grain) or 30" in
width (with the grain) are not warranted.
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Mitered doors are warranted against joint gaps of 1/128" (.008) or
more.
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Slab doors (style 370) are not warranted against warpage.
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Paint Grade or any painted doors are NOT warranted against paint cracks
in joints or visible glue lines in panels caused by natural expansion or
contraction of raised panels.
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Natural color and grain variations are not warranteed, as they are
considered normal in real solid wood products. (SELECT grade will have less
color variation than the standard grade)
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Warranty covers replacement of door and shipping only. Warranty does
not cover installation, removal, or labor of any kind. Nor does this warranty
cover any product used or installed in connection with our products. This
warranty does not apply to damage resulting from improper handling, alterations
or storage.
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All claims, including shortages, must be made within five days of
receipt. Any product claimed to be of defective workmanship or material must
be returned for our inspection at our request. Credit will be issued subject
to our inspection. No returns will be accepted without authorization. DO
NOT return any merchandise without notifying us first for
authorization.
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We will do everything possible to quickly rectify any problems that
may arise. We are, as we have been since 1985, dedicated to customer
satisfaction.
I, (print name) _________________________________ , have read the
policies and warranties above and agree to abide by them.
Signed ___________________________________ Date _______________
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